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Service BDC Representative in McKinney, TX at Huffines Kia McKinney

Date Posted: 7/11/2018

Job Snapshot

Job Description

The Business Development Center (BDC) Representative is a technically savvy individual who understands computers, the internet, and other technologies and who can communicate in a clear efficient way, is responsible for lead generation activities in support of the company’s sales department goals. Essential duties and responsibilities include driving traffic for the sales department by setting appointments for prospective customers, making inbound and outbound calls, updating customer information, following up on customer visits to ensure customer satisfaction and any other duties that may be assigned. 

The ideal candidate for this position has a high school diploma or GED and/or college degree, or relative work experience, exceptional interpersonal skills, excellent communication skills (Good verbal skills and a clear speaking voice). Must be comfortable with computers and technology systems. Must have the drive and desire to meet production goals and expectations. Experience with Reynolds & Reynolds is preferred but not required. Effective time management skills, and professional dress, speech, and behavior are all required for this position. 

Job Requirements

Maintains a prospect development system
Ensures protection of customer information by continually following Information Security procedures
Addresses customer concerns and issues or escalates them as needed
Coordinates questions and issues with the appropriate department personnel
Directs customers to the appropriate department or point-of-contact
Approaches, greets, and offers assistance or direction to any customer
Provides electronic and phone customer service assistance
Maintains customer information into the designated software system
Follows up after visit to ensure customer satisfaction