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Service Advisor in Denton, TX at Kia

Date Posted: 4/17/2018

Job Snapshot

Job Description

The Service Advisor acts as the primary point-of-contact for all automotive service matters, and he or she must thoroughly understand the customer's problems to set and manage expectations and provide world-class service.

The ideal candidate for this position has a high school diploma or GED, some post-secondary automotive training or experience, and at least one year of dealer-level or large facility experience. He or she is certified by the National Institute for Automotive Service Excellence (ASE) or is willing to obtain certification, has an unrestricted driver's license and a clean driving record, and has a strong technical and customer service performance record. Fluent English speaking and writing skills, good time management skills, and appropriate dress, speech, and behavior are all required for this position.

Job Requirements

Schedules service for customers either in person or on the phone to ensure a prompt and accurate diagnosis of any problems
Makes repair recommendations and manages delivery of repairs by setting and managing customer expectations
Ensures that required documentation is complete and is in compliance with regulations and standards
Complies with and enforces all safety policies and procedures
Attends all staff meetings, trainings, and educational classes as required
Helps educate/train new staff members
Performs other duties as assigned